Privacy Policy

Last updated: November 3, 2026

1. Information the App Accesses or Processes

Photos, images, and media metadata

The App requests access to photos and media files so that it can find or let you select HEIC or HEIF images on your device, show selected images in the App, and convert selected images to JPG files or other supported output formats where available.

Depending on your Android version and permission choices, the App may request or use permissions such as READ_MEDIA_IMAGES, READ_MEDIA_VISUAL_USER_SELECTED, READ_EXTERNAL_STORAGE, and ACCESS_MEDIA_LOCATION. These permissions are used for the App's image selection and conversion features.

On iOS, the App may use the system photo picker to let you choose images and may request photo library permission when saving converted images to your photo library. iOS photo access is controlled by Apple system settings and may be limited to selected photos.

Image browsing and conversion are performed locally on your device. The App may read file information such as image URI, file size, width, height, folder name, and image metadata needed to display, sort, validate, and convert HEIC images.

EXIF metadata and location metadata

When converting an image, the App may copy selected EXIF metadata from the original HEIC/HEIF image to the converted JPG file. This can include date and time, camera make/model, orientation, exposure information, and GPS location metadata if that metadata exists in the source image and your device grants access to original media location metadata.

Converted files are saved to your device's Pictures folder, photo library, or another location you choose depending on your platform and App version. If you share a converted file with another app or person, the copied metadata may be included in that shared file. Please remove metadata before sharing if you do not want it to be included.

Local app settings

The App stores a small amount of local settings data on your device, such as app preferences, review prompt status, ad display or rewarded-ad state, and feature unlock status. This information is stored locally and is used to operate App features.

Android purchases and purchase restoration

Android versions that offer paid passes use Google Play Billing for a prepaid 7-day pass and a non-consumable lifetime pass. Both passes remove ads and the photo selection limit while active. The 7-day pass does not renew automatically. These Android purchases do not grant access on iOS.

Google Play processes payments under Google's terms and privacy policy. The App does not receive or store your credit card number, bank account details, or other payment credentials. The App receives product IDs, purchase tokens, purchase status, and acknowledgement status from Google Play to confirm, acknowledge, and restore eligible purchases, and to apply or remove paid features. This verification is performed through Google Play Billing in the App, without a separate purchase verification server operated by us.

The App stores the active pass type, the last successful purchase check, and device timing information locally to manage access, including limited offline access. Purchase tokens are used during purchase processing and are not saved in this local access cache. The cache is excluded from Android cloud backup and device transfer; after reinstalling, eligible purchases can be restored using the same Google Play account.

Diagnostics and analytics

The Android app uses Firebase Analytics and Firebase Crashlytics. These services may collect app usage, device, app version, crash, performance, and diagnostic information to help us understand reliability issues and improve the App. We do not intentionally include your photos or converted images in crash reports.

On Android, Firebase Analytics may also collect in-app purchase and subscription events, including product ID, product name, price, and currency, depending on the Google Play integration and service settings. These events are used to understand purchase activity and improve the App. Removing ads with a paid pass does not by itself disable analytics or crash diagnostics. The Android app does not provide separate in-app switches for Firebase Analytics and Crashlytics.

In iOS releases 1.0.5 (build 18) and 1.0.6 (build 19), Firebase Analytics and Firebase Crashlytics are not initialized. Google AdMob still processes advertising and diagnostic data as described below. This does not mean that the iOS app sends no data.

Advertising data

The App uses Google AdMob to show banner ads and rewarded interstitial ads. Google may process information such as ad requests, ad impressions, ad clicks, device information, IP addresses used to estimate approximate location, and identifiers as described in Google's policies. This advertising use of approximate location is separate from reading GPS metadata in selected photos.

Android releases 1.2.15 and 1.2.16 include the Advertising ID permission (com.google.android.gms.permission.AD_ID) in their merged manifests. Google Mobile Ads may process the advertising ID when available and permitted. Not calling the Advertising ID API directly does not prevent SDK access. On iOS, the App may request permission through Apple's App Tracking Transparency framework before Google Mobile Ads starts. You can allow or deny this permission in iOS system settings.

On Android versions with Google UMP integration and on iOS 1.0.6 (build 19), the App refreshes advertising consent information, shows a consent form when required, and checks whether ads may be requested before initializing ads. On iOS 1.0.6, you can reopen ad privacy choices when required, and ads remain unavailable if the consent check fails or is cancelled. Advertising consent does not itself disable Firebase Analytics or Crashlytics.

Ad request settings may vary by platform and App version. Where configured, ad requests may include child-directed treatment, under-age-of-consent treatment, ad personalization, publisher first-party identifier, or maximum ad content rating settings.

Information you send to us

If you contact us by email or through another support channel, we may process your email address, message content, and any information you choose to provide so that we can respond to your request.

In Android 1.2.16 and iOS 1.0.6, support after a conversion failure lets you choose whether to attach a problem file. Original files can contain location, capture details, and other metadata. You may contact us without a file. The app does not send the email automatically: the file is sent to appsupport@bokeriastudio.com only when you review and send the message in the email or sharing app. We use the message and any attachment to investigate and respond to your request, not for advertising or tracking.

Android 1.2.16 및 iOS 1.0.6에서는 변환 실패 후 문의할 때 문제 파일의 첨부 여부를 선택할 수 있습니다. 원본에는 촬영 위치 등 메타데이터가 포함될 수 있으며, 첨부 없이도 문의할 수 있습니다. 앱은 메일을 자동으로 보내지 않습니다. 메일 또는 공유 앱에서 내용을 확인하고 직접 전송한 경우에만 지원 이메일로 전달됩니다. 문의 내용과 첨부파일은 문제 확인과 답변을 위해 처리하며 광고나 추적에 이용하지 않습니다. 일반 변환은 기기 안에서 처리됩니다. iOS 1.0.6은 필요한 광고 동의 양식을 표시하고, 필요한 경우 광고 개인정보 선택을 다시 열 수 있습니다. 이는 별도의 이용 통계·오류 진단 선택을 대신하지 않습니다.

2. How We Use Information

We use information for the following purposes:

• To provide image browsing, HEIC/HEIF validation, JPG conversion, saving, and sharing features.
• To preserve selected image metadata in converted JPG files when supported and permitted.
• To show ads and provide rewarded-ad based multi-select unlocks.
• On Android, to confirm and acknowledge purchases, restore eligible passes, and manage paid feature access.
• To understand app usage, diagnose crashes, fix bugs, and improve performance.
• To respond to support requests and comply with applicable legal obligations.

3. When Information Is Shared

We do not sell your photos, converted images, or personal information. We do not upload selected HEIC/HEIF files or converted JPG files to our servers.

Information may be shared or processed in these situations:

• With Google service providers: Firebase, Google AdMob, Google Play services, Google Play Billing on Android, and Google Play in-app review may process data as described in their own policies. Google Play processes transactions and purchase verification; Firebase may process purchase analytics as described above.
• When you choose to share a file: If you tap the share button, your device opens a share sheet and the selected converted file is provided to the app or service you choose.
• For legal and safety reasons: We may disclose information if required by law or to protect rights, security, and the integrity of the App.

4. Third-Party Services

The App uses third-party services that may process information under their own terms and privacy policies:

• Google Privacy Policy
• Google Advertising Privacy & Terms
• Firebase Privacy and Security
• Google Play Terms of Service
• Google Play In-App Review
• Apple App Tracking Transparency

5. Data Retention

As verified on October 19, 2026, the Android app’s Firebase-linked Google Analytics property has its event-data retention setting at 2 months and its user-data retention setting at 14 months. Google applies the user-data period to key events. The user-data retention period resets on new user activity. These settings do not affect most standard reports based on aggregated data and do not determine retention for other services. See Google Analytics data retention for the scope of these controls.

• Photos and converted files remain on your device unless you delete them, save them to a location you control, or share them with another app or service.
• Local app settings remain on your device until they expire, are replaced, or you clear the App's data or uninstall the App. This includes the local Android pass access cache. Removing that cache does not delete Google's transaction records or revoke a purchase held by your Google Play account.
• Crash, analytics, advertising, Google Play, and App Store related data are retained by the relevant third-party providers according to their applicable policies and settings.
• Support emails are retained only as long as needed to respond to your request and maintain appropriate records.

Android may back up or transfer eligible local settings according to your device and Google account settings. The purchase access cache and temporary incoming-share files are excluded by the current Android backup rules. Clearing app data does not delete copies already held by a backup or another service.

6. Your Choices and Controls

• You can grant, deny, or revoke photo permissions in Android or iOS system settings.
• On supported Android and iOS versions, you can choose full photo access or selected-photo access.
• You can delete converted files from your device's Pictures folder, photo library, or chosen storage location.
• You can clear local App data or uninstall the App to remove local settings and the Android pass access cache.
• On Android, you can view purchases in Google Play and restore eligible passes in the App using the same Google Play account. Clearing App data does not delete Google Play transaction records.
• You can manage Google ad personalization through your Google and Android settings.
• On iOS, you can manage App Tracking Transparency choices in iOS system settings.

If you deny photo access, the App may not be able to find and convert HEIC images from your device library, or it may only be able to use images that you specifically select.

7. Security

We use reasonable technical and organizational measures designed to protect information processed through the App. However, no electronic transmission or storage method is completely secure. Please take care when sharing converted images, especially if they may contain EXIF or location metadata.

8. Children's Privacy

We do not knowingly collect contact information from children. The App does not universally mark ad requests as child-directed or as under the age of consent. Ad content rating settings differ by platform and version; a rating limit is not a statement that all users are children. If you believe a child has provided us personal information through a support request, please contact us so that we can take appropriate action.

9. International Processing

Third-party services used by the App, including Google services, may process information on servers located in countries other than your country of residence. These services process information according to their applicable terms, policies, and legal safeguards.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date above. Your continued use of the App after an update means that you acknowledge the updated Privacy Policy.

11. Contact Us

If you have questions or requests about this Privacy Policy, please contact us at appsupport@bokeriastudio.com.